Servana CRM
Bring back guests who came once.
CRM recognises guests by phone number on every order, from QR or the counter. You set points, tiers and vouchers, then message the right group of guests.
Talk first. No form to fill in.
Where the extra sales come from
Repeat visits
Points and tiers give guests a reason to order from you again.
Vouchers for guests who haven't been back
Build a segment with a rule such as "no order in 30 days", then send a voucher to just those guests.
Recommendations per guest
Rules you set suggest dishes to the guests they fit.
What's in Servana CRM
Guest profiles
Order history, points, tier and vouchers for each guest, recognised by phone number.
Points and tiers
Set points per spend, when points expire and what it takes to move up a tier.
Vouchers
Create vouchers with a quota, validity period and conditions.
Segments
Group guests by visits, spend or tier.
Guest messages
Message a segment by WhatsApp or email, only guests who opted in.
Recommendations
Dish suggestions for each guest, within business rules you set.
Better together
Servana Order
QR menus, table ordering, takeaway and e-menu
Servana Counter
Android cashier app with printing
Servana Studio
Menu, stores, brand and staff in one place